All interactions centralized with mConnect’s Omnichannel
mConnect is Cal4care’s omnichannel solution. It uses 3CX for calls and unifies all digital communications platforms into one centralized system. These include:
- Social Media
- Email Ticketing
- Website Chat + Chatbot
- SMS
- Fax
Users of mConnect will experience an increase in customer satisfaction and engagement rates, streamlined processes as well as increased productivity with less idle time for agents.