Cal4Care Introduces Game-Changing Solution Set to Transform Call Centers

Cal4Care introduces its contact center solution, mConnect, which revolutionizes the way call centers interact with customers.

05 September 2023, Singapore – Cal4Care, distributor of best-of-breed telecommunications solutions and VoIP specialists introduces its new revolutionary contact center solution, mConnect. mConnect enables businesses to boost agent productivity as well as customer retention and satisfaction from a single, easy-to-use dashboard.

Manikandan Chockalingam, CEO & Founder said: “Up until now there’s been a gap in the call center software market. A need for a solution that can merge all your communications platforms, boost employee productivity and customer satisfaction and not cost a fortune in the meantime. That’s what mConnect does. One system, one dashboard, one solution for any communications needs without breaking the bank.”

Unified Communications

mConnect unifies all digital communications channels into one platform, enabling agents to have a holistic record of all customer interactions. This not only saves agents’ time and frees them from the stress of searching for an interaction on different platforms it will also increase customer satisfaction and offer a better customer experience.

Contact center callers will not have to repeat previous conversations to get a solution to their issue as agents are able to see all digital interactions from their mConnect dashboard. 

These include:

• Social Media messages
• Instant Messaging Apps (i.e. WhatsApp)
• Email ticketing
• Website Live Chat
• Chatbot
• Business SMS
• Audio & Video Calls

Productivity Booster

In addition to unifying all digital communications channels, mConnect offers enterprise-level features to further boost agent productivity and eliminate downtime.

With an integrated wallboard, call center employees are always in the loop regarding how the team is performing, how many calls are in queue and if their SLA is being met. The wallboard is fully customizable to display data that’s important to individual call centers.

The predictive dialler automatically places calls for agents saving them time from manually searching and entering numbers on their dial pads.

At the end of calls, customers can be prompted to fill in an agent questionnaire to see how satisfied/dissatisfied they were with the service they received. This gives businesses a clear line of communication with their customers and valuable feedback.

• Agent Rating Software
• Predictive Dialler
• Wallboard
• CTI
• Billing Software
• CRM integration

mConnect offers a free trial of the solution, try mConnect for Free.

About Cal4Care (www.cal4care.com)

Founded in 2006, Cal4Care’s goal was to address the end-to-end IT infrastructure requirements of businesses by focusing on planning and building a dedicated solution for each one. Hence, we ensure that our customers have access to the latest technologies and solutions, backed up with world-class expertise and quality support services.

At its start, Cal4Care Group provided VoIP solutions to local companies and since has expanded its offering globally to include hardware as well as software solutions. The company manufactures its own hardware products ranging from IP Phones, Intercoms, PBXs, Communication Headsets, POE Switches, Conferencing phones, and Webcams – all designed and assembled in Singapore and distributed globally.

In addition to the production of hardware, Cal4Care Group has included the development and implementation of software solutions for business communication needs. These include multiple SIP Trunks for various regions, Mr. VoIP, custom add-ons for 3CX PBX as well as mConnectapps a complete omnichannel solution for call centers.